2) Explain your situation, and that you'd like to request a refund. If you'd like to request a refund directly from the seller, you can do the following: 1) Send the seller a message from the *** page, here: ************************************* The "Message" button is located on the bottom right-hand side of the page (please note that you must be following at least one other Vimeo member in order to use onsite messaging and for this "Message" button to appear). We're here to help with any questions or technical issues that *** arise with your purchase, but because Vimeo is a self-distribution platform, we do require approval from *** sellers before *****ing refunds for *** purchases.
Im sorry that you were dissatisfied with your Vimeo On Demand purchase. There is no customer service and if you want that then you have to pay for it. Vimeo makes these agreements with these companies but takes no responsibility for the complexity of returns or refunds. This is false advertising on both parties. I was told by the original company that I had to deal with them. Only after the purchase did it say payable to Vimeo. I purchased a product from another website thinking I was buying directly from website. We are requested an immediate termination of this unauthorized renewal and immediate refund of this unauthorized fee. Vimeo proceeded to make an unauthorized charge of $13,000 on our business bank account. When we received an invoice from Vimeo for subscription renewal we immediately notified our representative that we did not receive any reasonable notification of renewal (which we have received in years past and receive from all comparable service providers), that we did not want to renew our subscription, and that we did not authorize them to make any charges. I can only assume they were trying to sneak through a renewal on an unused product. Vimeo did not notify us of subscription renewal in any way this year and provided no explanation as to why they did not contact us regarding renewal. Vimeo charged our business a $13,000 subscription renewal fee after I explicitly told them we did not want to renew our subscription and Every year prior to this year our Vimeo representative contacted us before our subscription renewal date to notify us of subscription renewal and ask if we wanted to make changes to our subscription. Vimeo is actively using predatory business practices to attempt to force our business to renew a subscription service. They also refused to take responsibility for the fact that their platform could malfunction technically and fail to record a cancellation by a user.
Vimeo support ticket upgrade#
I asked them to track my usage of the site (stats they have) to confirm that I had not used the account since the first month when I determined that the upgrade from the free service to "Plus" was of no use to me, but they refused to even look. Had they actually billed $9/month, I might have noticed the charge, because it would have appeared each month.In any case, my requested resolution is to be refunded the first year as well. It states on their web site that the "Plus" package is $9/month and then in small letters "billed annually". At that point, I called Vimeo and they refunded the second year, but refused to refund the first.It's a misleading pricing policy also. I noticed it however when the charge appeared again on my credit card the second year (in July of 2022). I didn't initially notice the charge I wasn't expecting it as I had cancelled within the 30 days. Vimeo's customer information indicated that it did have a solution, but upon testing, I still had the unwanted letterboxing appearing on videos.)Vimeo charged me a yearly fee of $101. (I was looking for a solution to a problem called letterboxing, in which older videos show a black border on either side.
Vimeo support ticket trial#
I signed up for a 30-day trial of Vimeo (a video playback service similar to ******** and cancelled within the 30 days when I discovered that Vimeo did not have the service I wanted.
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