Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance, Life Insurance and Supplemental Life Insurance The position requires the ability to move freely around within the department and other department locations. This position is located in an office environment with the majority of the time spent in an office setting with computers and general office equipment. The ability to use SalesForce and Alliance will also be beneficial to this role. Should have good proficiency in the use of computers with knowledge in Excel, Word, and Outlook applications. Knowledge of radio control products is helpful. Minimum of six months experience in a similar field ideal exceptional customer service skills required. Levels of the organization, retailers, and customers. Must possess strong written and verbal communication skills with the ability to communicate and interact with all The employee must also adhere to Horizon Hobby's Mission, Operating Values, and Basics, which are the core of Horizon's existence. To be successful in this job, an individual must be able to perform each essential function according to established guidelines. Perform other duties as assigned by management. Must be self-motivated, capable of multi-tasking, detail-oriented, and able to organize/set work priorities for themselves. We accept or make phone calls as required.Įffectively communicate and document information internally to our staff members as well as communicate efficiently and effectively with our customers to achieve a satisfactory experience.Īssists, as required, in the identification of potential difficulties and trends to assist in overcoming these difficulties for customers or internal staff.Īttend as needed, meetings related to customer service. Our goal is to respond to each customer within 35 seconds via Chat or 24 hours via email.
The Customer Service Representative is to offer an industry-leading customer service experience via Chat, Email, or Phone. The schedule available for this position is Sunday, Monday, Tuesday, Friday, and Saturday. The Customer Service Representative reports directly to a Customer Service Supervisor.įully remote may apply however, local candidates will be considered first with hybrid work from home opportunity available. Organization and prioritization skills are imperative as is the ability to perform sound decisions and execution in accordance with the company’s guidelines and directives.Īs an ambassador of Horizon Hobby, the Customer Service Representative should be familiar with Horizon’s missions and values. This includes but is not limited to email, chat, and/or inbound/outbound telecommunications. Hey guys, the fastest way to get customer support is the chat on the website. The Customer Service Representative is a member of Horizon Hobby’s Team with the primary responsibility of managing the interaction and flow of consumers pertaining to placing orders, orders in process, and service after the sale.
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